Returns, Refunds & Our Customer-First Promise

First and foremost, we appreciate your interest in our products. Before deciding to return them, please feel free to reach out if you need assistance with how the shims function, as it might be clarified with a simple explanation. Additionally, consider consulting our FAQ page for further guidance in making your decision.

Same-Day Shipping Policy

At Lavender Frog, we understand that timely delivery is crucial for our customers. That’s why we offer a same-day shipping policy for orders placed by 1 PM ET, Monday through Friday. This means that if you place your order before the cutoff time, you can expect it to be processed and shipped out on the very same day. We utilize all major shipping companies, with a primary focus on USPS, to ensure your package reaches you quickly and efficiently. Once your order is received, our dedicated team works diligently to process and package it, affixing the shipping label and typically handing it over to the shipper within 24 hours.

Our Return Policy

At Lavender Frog, customer satisfaction is our top priority, and we stand behind our products with a comprehensive returns and refunds policy. If, for any reason, you are not completely satisfied with your purchase, we encourage you to reach out to us. Our goal is to make the return process as seamless as possible. We believe in putting our customers first, which is why we are committed to resolving any issues quickly and fairly. Whether it’s a simple return or a request for a refund, our team is here to assist you every step of the way, ensuring that your experience with Lavender Frog is nothing short of exceptional.

Our Return Policy

At Lavender Frog, we believe in providing a hassle-free shopping experience, which is why we offer free returns on all orders. If, for any reason, you need to return your purchase within 14 days, simply reach out to us at lavenderfrogcustomerservice@gmail.com. Our dedicated customer service team will promptly send you a return label to facilitate the return process. To help us minimize our environmental impact, we kindly request that you use the original packaging for returning your items. Once we receive your returned items, we will process your refund and credit the original payment method in full. We strive to make this process as smooth and efficient as possible, ensuring that you can shop with confidence knowing that your satisfaction is our top priority. Thank you for choosing Lavender Frog, where your happiness is our commitment!